Frequently Asked Questions
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Frequently asked questions.
If your question is not answered here, contact the team and we will help.
Where are you based?
Our clinic is at 14 Ancoats Square, Manchester M4 6DE, a five-minute walk from Piccadilly station. There is pay-and-display parking on the square and secure bike storage at the entrance.
What are your opening hours?
Monday to Friday 7.30am to 7.30pm and Saturday 8.00am to 1.00pm. We are closed on Sundays and bank holidays.
Do I need a referral to book?
No. You can book any of our services directly. If you are using private medical insurance, check whether your insurer needs a GP referral first.
What should I bring to my first appointment?
Comfortable clothing, any scan or letter relating to your problem, a list of medication and your insurance details if you are claiming.
How long are appointments?
Initial assessments are 60 minutes, follow-ups are 30 minutes and health assessments are 90 minutes. Workplace services are scheduled to suit your organisation.
How much does treatment cost?
Prices are listed on each service page. An initial physiotherapy assessment is £75 and a follow-up is £55. All prices include VAT.
Do you accept private medical insurance?
Yes. We are recognised by most major insurers. Let us know your policy details when you book and we will guide you through the process.
What is your cancellation policy?
We ask for 24 hours' notice. Late cancellations and missed appointments are charged at the full session rate.
Can you come to our workplace?
Yes. Workstation assessments, wellbeing workshops and on-site clinics are all delivered at your premises or remotely. See our Workplace Wellbeing page.
How do shop orders work?
Orders over £40 ship free within the UK and standard delivery takes two to three working days. Clinic clients can collect from reception.
Ready to take the next step?
Whether you're recovering from injury, looking to improve performance or exploring workplace wellbeing, our team can help you find the right way forward.
Northwell
Physiotherapy, rehabilitation, health assessment and performance coaching in the heart of Manchester.
14 Ancoats Square
Manchester M4 6DE