Privacy Policy

Privacy policy

This policy explains how Northwell Health & Performance collects, uses and protects personal information when you use our website, contact us or attend the clinic. It was last reviewed in September 2026.

What we collect

• Contact details you give us through our forms, by email or by telephone
• Appointment and booking information
• Clinical notes taken during your treatment, held securely and separately from website data
• Order and delivery details for shop purchases
• Basic technical information such as browser type and pages visited, used to keep the website working well

How we use it

We use your information to respond to enquiries, manage appointments, provide treatment, process orders and meet our legal and professional obligations. We do not sell personal information and we do not share it with third parties for marketing.

How long we keep it

Clinical records are kept for the period required by our professional regulators. Enquiry and order information is kept for as long as needed to deal with your request and for our accounting obligations.

Your rights

You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it where we have no legal duty to keep it. To make a request, contact us at hello@northwellhealth.co.uk.

Cookies

Our website uses a small number of essential cookies needed for the booking system and shop to work. We do not use advertising cookies.

Northwell Health & Performance is a fictional business created for demonstration and training purposes. This policy is illustrative only.